Company: CAP.CO – Creating Adventurous Places Ltd
Document Title: Quality Assurance Programme Policy Statement
Standard: ISO 9001:2015
Version: 1.1
Author: Johnny Lyle
Approved by: Simon Egan – Managing Director
Issue Date: 20.10.25
Review Date: 19.10.26
CAP.CO – Creating Adventurous Places Ltd is committed to operating an effective Quality Management System (QMS) in accordance with ISO 9001:2015. Our objective is to consistently deliver safe, compliant, and high‑quality electrical, mechanical, and fire safety services that meet customer requirements, statutory obligations, and applicable industry standards.
Quality is integral to our business strategy and commitment to ongoing improvement
In line with ISO 9001, CAP.CO aims to:
– Enhance customer satisfaction through reliable service delivery.
– Meet all applicable legal, regulatory, and contractual requirements.
– Prevent non‑conformities through effective planning and risk control.
– Ensure work is right first time, reducing defects and rework.
– Continually improve the effectiveness of our QMS.
Quality objectives are monitored through audits, performance reviews, and management review meetings.
The QMS applies to:
– All employees, subcontractors, and suppliers working on behalf of CAP.CO.
– All activities including design, procurement, installation, commissioning, maintenance, and testing.
– All UK and European operations undertaken by the company.
Our Quality Management System is based on the ISO 9001 principles of:
– Customer focus
– Leadership and accountability
– Engagement and competence of people
– Process‑based approach
– Risk‑based thinking
– Evidence‑based decision making
– Continual improvement
– Senior Management – Provide leadership, resources, and commitment to the QMS.
– Managers and Team Leaders – Ensure quality controls, inspections, and documentation are implemented.
– Employees and Operatives – Work in accordance with procedures and report non‑
– Subcontractors and Suppliers – Meet CAP.CO quality, competence, and contractual requirements.
CAP.CO maintains quality through:
– Competence management, training, and certification.
– Approved suppliers and controlled procurement.
– Inspection, testing, commissioning, and certification.
– Controlled documentation and records.
– Internal audits and corrective actions.
– Management review and continual improvement actions.
This Quality Assurance Programme operates in conjunction with CAP.CO’s:
– Health, Safety and Wellbeing Policy
– Environmental Policy
– Sustainable Procurement Policy
– Sustainable Travel and Transport Policy
Together, these policies form an integrated management system supporting safe, sustainable, and high‑quality delivery.
This policy is communicated to all employees and relevant interested parties. It is reviewed annually, or following significant organisational or legislative change, to ensure continued suitability and effectiveness.
Signed:
Name: Simon Egan
Position: Managing Director
Date:
CAP.CO – Creating Adventurous Places Ltd